Refund policy

Return & Refund Policy

At Prissy & Bella Boutique, our apparel is made to order. Because each item is produced after an order is placed, we do not accept returns or exchanges for incorrect size or color selections, buyer’s remorse, or changes of mind.

Please review the product description, size chart, color options, and design details carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 calendar days of delivery at:

prissybellaboutique@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and the problem

We may request additional information or photos to evaluate the issue. If the issue is confirmed, we will work with our production partner to provide an appropriate resolution, which may include a replacement or refund.

You do not need to return a damaged, defective, or incorrect item unless we specifically instruct you to do so.

Size and Color Selection

Because our products are made to order, we do not accept returns or exchanges for:

• Incorrect size selections
• Incorrect color selections
• Items that do not fit as expected when the correct size was ordered
• Changes of mind
• Items no longer wanted

Please review the size chart before ordering. For the best fit, compare the measurements with a garment you already own.

Order Changes and Cancellations

Orders are sent to production after purchase. Changes and cancellations are not guaranteed once production begins.

If you need to request a change or cancellation, contact us as soon as possible at prissybellaboutique@gmail.com. We will do our best to accommodate your request before production begins.

Shipping and Delivery Issues

Carrier Delays

Carrier delays, tracking delays, weather-related disruptions, customs delays, and other shipping interruptions may occur after an order ships. If your package is still moving through the carrier’s network, please allow additional time for delivery and monitor the tracking information.

If tracking has not updated for an extended period or indicates that the package may be lost in transit, contact us at prissybellaboutique@gmail.com with your order number. We will review the shipment and assist with the carrier or production-partner inquiry when appropriate.

Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot find it, check with household members, neighbors, building management, mailrooms, and secure delivery locations. You should also contact the carrier to request delivery details or open a missing-package investigation.

If the package remains missing, contact us as soon as possible. We will review the available tracking information and assist with the carrier or production-partner inquiry when appropriate. However, once the carrier confirms delivery to the address provided at checkout, we cannot guarantee a replacement or refund for a package that is lost or stolen after delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned because the address was incorrect or incomplete, contact us at prissybellaboutique@gmail.com. A replacement may require payment of additional shipping costs, and any refund may exclude the original shipping charge.

If you notice an address error before production begins, contact us immediately. We will do our best to update the address, but changes are not guaranteed after production or shipment begins.

Seller Errors

If we confirm that an order was misprinted, damaged before delivery, incorrectly fulfilled, or shipped to an incorrect address because of an error on our part, we will work with our production partner to provide an appropriate resolution, which may include a replacement or refund.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your payment provider or financial institution to post the refund to your account.

Exchanges

Because our apparel is made to order, we do not offer standard exchanges for size, color, fit, or preference.

If you receive a damaged, defective, or incorrect order, contact us within 30 days of delivery so we can review the issue and determine whether a replacement or refund is available.

Sale Items

Unless otherwise stated on the product listing, sale items are subject to the same policy for damaged, defective, or incorrect orders.

Contact Us

If you have questions about your order or need to report a damaged, defective, or incorrect order, please contact us:

Prissy & Bella Boutique
Email: prissybellaboutique@gmail.com

Please include your order number whenever you contact us about an order.